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Ordering Information :

Scroll down for payment methods - return policy/ guarantees - warranty information :



Payment Methods:

The most convenient and common way to order is by credit card. You can order by the internet or you can call us at (888) 400-7711. We are open between 9:30 and 6:30 central time Weekdays, and 11:00-5:00 on Saturdays. We are closed on Sundays.

If you would like to pay by check, you can call us to get the exact quote for your merchandise, and then mail us a check for that amount. We will then ship the goods to you.

Another method of payment is C.O.D. (cash on delivery). If you would like to use this service, you would be required to pay the driver by cashiers check, money order, or a certified check when your merchandise is delivered. (There is an extra charge for this service.)

Cancellation Policy and Price Adjustments:

All of our prices are based on prices that we receive from our suppliers. The prices of products change very often, and we reflect those changes on our website.  Once an order is placed, you are locked in at that prices. We can not make any price adjustments for future decreases in prices. Once an order is placed we hold the item for you until it ships out. In the case you change your mind and want to cancel the order, there will be a minimum 15% cancellation fee, and shipping charges are non-refundable. If at anytime you decide to change an order, we can do that for you as long as the order has not been processed. We understand that unique cases may arise and we will do everything we can to satisfy you as a customers.  If you have a problem, question or concern please feel free to call us and speak with one of our customer service representatives.
 

Our Return and Exchange Policy:

We strive to provide our customers with the highest level of customer service and professional treatment. 

All items can be exchanged for a different item up to 30 days after the date of purchase if the box is in like new condition. When exchanging an item, all shipping charges are the responsibility of the customer. We reserve the right to charge restocking fees at a minimum of 15% for exchanges that we don't believe are in like new condition. Shipping charges will not be credited under any circumstances. Due to the nature of our business we can not give refunds for any non defective items. After 30 days we do not exchange or give refunds for any items. 

Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers. Customers are responsible to pay any duties, taxes, customs, and other clearance fees for orders shipped internationally.

We understand that unique cases may arise and we will do everything we can to satisfy you as a customers.  If you have a problem, question or concern please feel free to call us and speak with one of our customer service representatives.

Warranties:

 Most products we carry come with a 1 year warranty. We do not offer any type of insurance or warranty for damage caused to any personal property or items used in conjunction with products purchased from us. The warranty does not cover shipping charges. The customer is responsible for all shipping charges. Return shipping and handling charges must be prepaid with any warranty repairs or replacements. No exceptions will be made. International shipping and air shipping will be billed at higher rates. Return shipping and handling rates for vcrs & dvd players are $20.

(888) 400-7711 or (847) 640-9000